Service Details for HelpDeskService.
Version 1.6
Service for handling help desk actions in TimeLog (released May 2014) - OBSOLETE
Endpoints
https://app[x].timelog.com/[account name]/WebServices/HelpDesk/V1_0/HelpDeskServiceSecure.svc
Methods
- ChangeBillableStatusOnTicket - Set if the Ticket is billable or not
- ChangePriorityOnTicket - Sets the priority on the specified Ticket
- ChangeStatusOnTicket - Sets the status on the provided Ticket to the targetStatus
- CreatePost - Adds a new Post on a Ticket
- CreateTicket - Creates a new Ticket in TimeLog
- DeletePostByID - Deletes Post with the specified ID
- GetPostsForTicket - Lists all posts on the specified Ticket
- GetServiceContractsForCustomer - Gets all Service Contracts for the specifed customer
- GetSupportTypes - Gets a list of support types
- GetTicketByExternalKey - Returns a Ticket based on the specified external key from the specified external system
- GetTicketByID - Returns the Ticket with spedified ID
- GetTicketsPaged - Returns a list of Tickets based on the filter
- UpdatePost - Saves the specified Post to the database
- UpdateTicket - Updates the properties of a Ticket