Method Details for GetSupportJournalRaw.
Gets a list of support journals
Parameters
- siteCode String Unique identification for your TimeLog account
- apiID String The API ID
- apiPassword String The API password
- supportCaseID Integer ID of specific support case. Set to 0 to get all
- employeeID Integer ID of specific Employee. Set to 0 to get all
- customerID Integer ID of an Customer. Set to 0 to get
- supportContractID Integer ID of an support contract. Set to 0 to get all
Returns
A list of support journal objects in XML format
Result Example
<?xml version="1.0" encoding="utf-8"?>
<tlp:SupportJournals xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:schemaLocation="http://www.timelog.com/XML/Schema/tlp/v4_4 SupportJournalRaw.xsd">
<tlp:SupportJournal ID="4161">
<tlp:Date>2008-05-16T00:00:00</tlp:Date>
<tlp:StartTime>9:21</tlp:StartTime>
<tlp:EndTime>9:28</tlp:EndTime>
<tlp:RegMinutes>7</tlp:RegMinutes>
<tlp:Comment>Case Created</tlp:Comment>
<tlp:RegHours>0.116666</tlp:RegHours>
<tlp:InvHours>0.000000</tlp:InvHours>
<tlp:CostAmount>41</tlp:CostAmount>
<tlp:RegAmount>0</tlp:RegAmount>
<tlp:InvAmount>0</tlp:InvAmount>
<tlp:EmployeeID>59</tlp:EmployeeID>
<tlp:EmployeeInitials>TLJ</tlp:EmployeeInitials>
<tlp:EmployeeFullName>Thomas Ljungqvist</tlp:EmployeeFullName>
<tlp:CustomerID>3957</tlp:CustomerID>
<tlp:CustomerName>Babel-Systems</tlp:CustomerName>
<tlp:CustomerNo>08.02.3274</tlp:CustomerNo>
<tlp:SupportCaseID>2244</tlp:SupportCaseID>
<tlp:SupportCaseHeader>Tracker is not working</tlp:SupportCaseHeader>
<tlp:SupportCaseNo>S08.0621</tlp:SupportCaseNo>
<tlp:SupportContractID>415</tlp:SupportContractID>
<tlp:SupportContractName>SLA (Support Requests)</tlp:SupportContractName>
<tlp:SupportContractNo>A08.0198</tlp:SupportContractNo>
</tlp:SupportJournal>
<tlp:SupportJournal ID="4222">
<tlp:Date>2008-05-20T00:00:00</tlp:Date>
<tlp:StartTime>12:58</tlp:StartTime>
<tlp:EndTime>12:59</tlp:EndTime>
<tlp:RegMinutes>1</tlp:RegMinutes>
<tlp:Comment>
Asked the customer:
Just wondering, have you had a working version TimeLog Tracker, and is this a new problem, or have you recently installed it, and attempted to use it?
</tlp:Comment>
<tlp:RegHours>0.016666</tlp:RegHours>
<tlp:InvHours>0.000000</tlp:InvHours>
<tlp:CostAmount>6</tlp:CostAmount>
<tlp:RegAmount>0</tlp:RegAmount>
<tlp:InvAmount>0</tlp:InvAmount>
<tlp:EmployeeID>59</tlp:EmployeeID>
<tlp:EmployeeInitials>TLJ</tlp:EmployeeInitials>
<tlp:EmployeeFullName>Thomas Ljungqvist</tlp:EmployeeFullName>
<tlp:CustomerID>3957</tlp:CustomerID>
<tlp:CustomerName>Babel-Systems</tlp:CustomerName>
<tlp:CustomerNo>08.02.3274</tlp:CustomerNo>
<tlp:SupportCaseID>2244</tlp:SupportCaseID>
<tlp:SupportCaseHeader>Tracker is not working</tlp:SupportCaseHeader>
<tlp:SupportCaseNo>S08.0621</tlp:SupportCaseNo>
<tlp:SupportContractID>415</tlp:SupportContractID>
<tlp:SupportContractName>SLA (Support Requests)</tlp:SupportContractName>
<tlp:SupportContractNo>A08.0198</tlp:SupportContractNo>
</tlp:SupportJournal>
</tlp:SupportJournals>
Result Schema
<?xml version="1.0" encoding="utf-8"?>
<xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4"
targetNamespace="http://www.timelog.com/XML/Schema/tlp/v4_4"
elementFormDefault="qualified"
attributeFormDefault="unqualified">
<xsd:element name="SupportJournals" >
<xsd:complexType>
<xsd:sequence>
<xsd:element name="SupportJournal" type="tlp:SupportJournalRaw_Type" minOccurs="0" maxOccurs="unbounded" />
</xsd:sequence>
</xsd:complexType>
<xsd:key name="SupportJournal_Key">
<xsd:selector xpath=".//tlp:SupportJournal" />
<xsd:field xpath="@ID" />
</xsd:key>
</xsd:element>
<xsd:complexType name="SupportJournalRaw_Type">
<xsd:sequence>
<xsd:element name="Date" type="xsd:dateTime"/>
<xsd:element name="StartTime" type="xsd:string" />
<xsd:element name="EndTime" type="xsd:string" />
<xsd:element name="RegMinutes" type="xsd:decimal" />
<xsd:element name="Comment" type="xsd:string" />
<xsd:element name="RegHours" type="xsd:decimal" />
<xsd:element name="InvHours" type="xsd:decimal" />
<xsd:element name="CostAmount" type="xsd:decimal" />
<xsd:element name="RegAmount" type="xsd:decimal" />
<xsd:element name="InvAmount" type="xsd:decimal" />
<xsd:element name="EmployeeID" type="xsd:positiveInteger" />
<xsd:element name="EmployeeInitials" type="xsd:string" />
<xsd:element name="EmployeeFullName" type="xsd:string" />
<xsd:element name="CustomerID" type="xsd:positiveInteger" />
<xsd:element name="CustomerName" type="xsd:string" />
<xsd:element name="CustomerNo" type="xsd:string" minOccurs="0" maxOccurs="1" />
<xsd:element name="SupportCaseID" type="xsd:positiveInteger" />
<xsd:element name="SupportCaseHeader" type="xsd:string" />
<xsd:element name="SupportCaseNo" type="xsd:string" />
<xsd:element name="SupportContractID" type="xsd:positiveInteger" />
<xsd:element name="SupportContractName" type="xsd:string" />
<xsd:element name="SupportContractNo" type="xsd:string" />
</xsd:sequence>
<xsd:attribute name="ID" type="xsd:positiveInteger" use="required" />
</xsd:complexType>
</xsd:schema>