Method Details for GetSupportJournalRaw.
Gets a list of support journals
Parameters
- siteCode String Unique identification for your TimeLog account
- apiID String The API ID
- apiPassword String The API password
- supportCaseID Integer ID of specific support case. Set to 0 to get all
- employeeID Integer ID of specific Employee. Set to 0 to get all
- customerID Integer ID of an Customer. Set to 0 to get
- supportContractID Integer ID of an support contract. Set to 0 to get all
Returns
A list of support journal objects in XML format
Result Example
<?xml version="1.0" encoding="utf-8"?> <tlp:SupportJournals xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.timelog.com/XML/Schema/tlp/v4_4 SupportJournalRaw.xsd"> <tlp:SupportJournal ID="4161"> <tlp:Date>2008-05-16T00:00:00</tlp:Date> <tlp:StartTime>9:21</tlp:StartTime> <tlp:EndTime>9:28</tlp:EndTime> <tlp:RegMinutes>7</tlp:RegMinutes> <tlp:Comment>Case Created</tlp:Comment> <tlp:RegHours>0.116666</tlp:RegHours> <tlp:InvHours>0.000000</tlp:InvHours> <tlp:CostAmount>41</tlp:CostAmount> <tlp:RegAmount>0</tlp:RegAmount> <tlp:InvAmount>0</tlp:InvAmount> <tlp:EmployeeID>59</tlp:EmployeeID> <tlp:EmployeeInitials>TLJ</tlp:EmployeeInitials> <tlp:EmployeeFullName>Thomas Ljungqvist</tlp:EmployeeFullName> <tlp:CustomerID>3957</tlp:CustomerID> <tlp:CustomerName>Babel-Systems</tlp:CustomerName> <tlp:CustomerNo>08.02.3274</tlp:CustomerNo> <tlp:SupportCaseID>2244</tlp:SupportCaseID> <tlp:SupportCaseHeader>Tracker is not working</tlp:SupportCaseHeader> <tlp:SupportCaseNo>S08.0621</tlp:SupportCaseNo> <tlp:SupportContractID>415</tlp:SupportContractID> <tlp:SupportContractName>SLA (Support Requests)</tlp:SupportContractName> <tlp:SupportContractNo>A08.0198</tlp:SupportContractNo> </tlp:SupportJournal> <tlp:SupportJournal ID="4222"> <tlp:Date>2008-05-20T00:00:00</tlp:Date> <tlp:StartTime>12:58</tlp:StartTime> <tlp:EndTime>12:59</tlp:EndTime> <tlp:RegMinutes>1</tlp:RegMinutes> <tlp:Comment> Asked the customer: Just wondering, have you had a working version TimeLog Tracker, and is this a new problem, or have you recently installed it, and attempted to use it? </tlp:Comment> <tlp:RegHours>0.016666</tlp:RegHours> <tlp:InvHours>0.000000</tlp:InvHours> <tlp:CostAmount>6</tlp:CostAmount> <tlp:RegAmount>0</tlp:RegAmount> <tlp:InvAmount>0</tlp:InvAmount> <tlp:EmployeeID>59</tlp:EmployeeID> <tlp:EmployeeInitials>TLJ</tlp:EmployeeInitials> <tlp:EmployeeFullName>Thomas Ljungqvist</tlp:EmployeeFullName> <tlp:CustomerID>3957</tlp:CustomerID> <tlp:CustomerName>Babel-Systems</tlp:CustomerName> <tlp:CustomerNo>08.02.3274</tlp:CustomerNo> <tlp:SupportCaseID>2244</tlp:SupportCaseID> <tlp:SupportCaseHeader>Tracker is not working</tlp:SupportCaseHeader> <tlp:SupportCaseNo>S08.0621</tlp:SupportCaseNo> <tlp:SupportContractID>415</tlp:SupportContractID> <tlp:SupportContractName>SLA (Support Requests)</tlp:SupportContractName> <tlp:SupportContractNo>A08.0198</tlp:SupportContractNo> </tlp:SupportJournal> </tlp:SupportJournals>
Result Schema
<?xml version="1.0" encoding="utf-8"?> <xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4" targetNamespace="http://www.timelog.com/XML/Schema/tlp/v4_4" elementFormDefault="qualified" attributeFormDefault="unqualified"> <xsd:element name="SupportJournals" > <xsd:complexType> <xsd:sequence> <xsd:element name="SupportJournal" type="tlp:SupportJournalRaw_Type" minOccurs="0" maxOccurs="unbounded" /> </xsd:sequence> </xsd:complexType> <xsd:key name="SupportJournal_Key"> <xsd:selector xpath=".//tlp:SupportJournal" /> <xsd:field xpath="@ID" /> </xsd:key> </xsd:element> <xsd:complexType name="SupportJournalRaw_Type"> <xsd:sequence> <xsd:element name="Date" type="xsd:dateTime"/> <xsd:element name="StartTime" type="xsd:string" /> <xsd:element name="EndTime" type="xsd:string" /> <xsd:element name="RegMinutes" type="xsd:decimal" /> <xsd:element name="Comment" type="xsd:string" /> <xsd:element name="RegHours" type="xsd:decimal" /> <xsd:element name="InvHours" type="xsd:decimal" /> <xsd:element name="CostAmount" type="xsd:decimal" /> <xsd:element name="RegAmount" type="xsd:decimal" /> <xsd:element name="InvAmount" type="xsd:decimal" /> <xsd:element name="EmployeeID" type="xsd:positiveInteger" /> <xsd:element name="EmployeeInitials" type="xsd:string" /> <xsd:element name="EmployeeFullName" type="xsd:string" /> <xsd:element name="CustomerID" type="xsd:positiveInteger" /> <xsd:element name="CustomerName" type="xsd:string" /> <xsd:element name="CustomerNo" type="xsd:string" minOccurs="0" maxOccurs="1" /> <xsd:element name="SupportCaseID" type="xsd:positiveInteger" /> <xsd:element name="SupportCaseHeader" type="xsd:string" /> <xsd:element name="SupportCaseNo" type="xsd:string" /> <xsd:element name="SupportContractID" type="xsd:positiveInteger" /> <xsd:element name="SupportContractName" type="xsd:string" /> <xsd:element name="SupportContractNo" type="xsd:string" /> </xsd:sequence> <xsd:attribute name="ID" type="xsd:positiveInteger" use="required" /> </xsd:complexType> </xsd:schema>