Method Details for GetSupportContractRaw.
Gets a list of support contracts
Parameters
- siteCode String Unique identification for your TimeLog account
- apiID String The API ID
- apiPassword String The API password
- supportContractID Integer ID of specific support contract. Set to 0 to get all
- employeeID Integer ID of specific Employee. Set to 0 to get all
- customerID Integer ID of an Customer. Set to 0 to get
- supportContractTypeID Integer ID of an support contract type. Set to 0 to get all. (1 = Time and Material; 2 = Multiple Case Contract; 3 = Subscription)
Returns
A list of support contract objects in XML format
Result Example
<?xml version="1.0" encoding="utf-8"?> <tlp:SupportContracts xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4"> <tlp:SupportContract ID="403"> <tlp:No>A08.0186</tlp:No> <tlp:Header>SLA (Support Requests)</tlp:Header> <tlp:Comment>This contract covers support requests only. Service requests and Change requests must use the "Outside Contract" option.</tlp:Comment> <tlp:Active>0</tlp:Active> <tlp:ContractTypeID>3</tlp:ContractTypeID> <tlp:ContractTypeName>Subscription</tlp:ContractTypeName> <tlp:MultipleCaseRegAmount>0</tlp:MultipleCaseRegAmount> <tlp:MultipleCaseInvDate>2009-01-01T00:00:00</tlp:MultipleCaseInvDate> <tlp:SubscriptionStartDate>2008-02-21T00:00:00</tlp:SubscriptionStartDate> <tlp:SubscriptionBillingPeriodID>1</tlp:SubscriptionBillingPeriodID> <tlp:SubscriptionBillingPeriodName>Annual</tlp:SubscriptionBillingPeriodName> <tlp:SubscriptionRegAmount>0</tlp:SubscriptionRegAmount> <tlp:SubscriptionInvDate>2009-01-01T00:00:00</tlp:SubscriptionInvDate> <tlp:EmployeeID>48</tlp:EmployeeID> <tlp:EmployeeInitials>TSG</tlp:EmployeeInitials> <tlp:EmployeeFullName>Thomas Gudmandsen</tlp:EmployeeFullName> <tlp:CustomerID>3672</tlp:CustomerID> <tlp:CustomerName>Best Practice Inc.</tlp:CustomerName> <tlp:CustomerNo>07.2990</tlp:CustomerNo> </tlp:SupportContract> <tlp:SupportContract ID="404"> <tlp:No>A08.0187</tlp:No> <tlp:Header>SLA (Support Requests)</tlp:Header> <tlp:Comment>This contract covers support requests only. Service requests and Change requests must use the "Outside Contract" option.</tlp:Comment> <tlp:Active>0</tlp:Active> <tlp:ContractTypeID>3</tlp:ContractTypeID> <tlp:ContractTypeName>Subscription</tlp:ContractTypeName> <tlp:MultipleCaseRegAmount>0</tlp:MultipleCaseRegAmount> <tlp:MultipleCaseInvDate>2009-01-01T00:00:00</tlp:MultipleCaseInvDate> <tlp:SubscriptionStartDate>2008-02-27T00:00:00</tlp:SubscriptionStartDate> <tlp:SubscriptionBillingPeriodID>1</tlp:SubscriptionBillingPeriodID> <tlp:SubscriptionBillingPeriodName>Annual</tlp:SubscriptionBillingPeriodName> <tlp:SubscriptionRegAmount>0</tlp:SubscriptionRegAmount> <tlp:SubscriptionInvDate>2009-01-01T00:00:00</tlp:SubscriptionInvDate> <tlp:EmployeeID>48</tlp:EmployeeID> <tlp:EmployeeInitials>TSG</tlp:EmployeeInitials> <tlp:EmployeeFullName>Thomas Gudmandsen</tlp:EmployeeFullName> <tlp:CustomerID>3833</tlp:CustomerID> <tlp:CustomerName>Mascendi SpA</tlp:CustomerName> <tlp:CustomerNo>07.3151</tlp:CustomerNo> </tlp:SupportContract> </tlp:SupportContracts>
Result Schema
<?xml version="1.0" encoding="utf-8"?> <xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4" targetNamespace="http://www.timelog.com/XML/Schema/tlp/v4_4" elementFormDefault="qualified" attributeFormDefault="unqualified"> <xsd:element name="SupportContracts" > <xsd:complexType> <xsd:sequence> <xsd:element name="SupportContract" type="tlp:SupportContractRaw_Type" minOccurs="0" maxOccurs="unbounded" /> </xsd:sequence> </xsd:complexType> <xsd:key name="SupportCase_Key"> <xsd:selector xpath=".//tlp:SupportContract" /> <xsd:field xpath="@ID" /> </xsd:key> </xsd:element> <xsd:complexType name="SupportContractRaw_Type"> <xsd:sequence> <xsd:element name="No" type="xsd:string" minOccurs="0" maxOccurs="1" /> <xsd:element name="Header" type="xsd:string" /> <xsd:element name="Comment" type="xsd:string" /> <xsd:element name="Active" type="xsd:byte" /> <xsd:element name="ContractTypeID" type="xsd:positiveInteger" /> <xsd:element name="ContractTypeName" type="xsd:string" /> <xsd:element name="TimeMaterialHourlyRate" type="xsd:decimal" minOccurs="0" maxOccurs="1" /> <xsd:element name="TimeMaterialMinimumMinutes" type="xsd:positiveInteger" minOccurs="0" maxOccurs="1" /> <xsd:element name="MultipleCaseNumberOfCases" type="xsd:positiveInteger" minOccurs="0" maxOccurs="1" /> <xsd:element name="MultipleCaseRegAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1" /> <xsd:element name="MultipleCaseInvAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1" /> <xsd:element name="MultipleCaseInvDate" type="xsd:dateTime" minOccurs="0" maxOccurs="1" /> <xsd:element name="SubscriptionStartDate" type="xsd:dateTime" minOccurs="0" maxOccurs="1" /> <xsd:element name="SubscriptionBillingPeriodID" type="xsd:positiveInteger" minOccurs="0" maxOccurs="1" /> <xsd:element name="SubscriptionBillingPeriodName" type="xsd:string" minOccurs="0" maxOccurs="1" /> <xsd:element name="SubscriptionRegAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1" /> <xsd:element name="SubscriptionInvAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1" /> <xsd:element name="SubscriptionInvDate" type="xsd:dateTime" minOccurs="0" maxOccurs="1" /> <xsd:element name="EmployeeID" type="xsd:positiveInteger" /> <xsd:element name="EmployeeInitials" type="xsd:string" /> <xsd:element name="EmployeeFullName" type="xsd:string" /> <xsd:element name="CustomerID" type="xsd:positiveInteger" /> <xsd:element name="CustomerName" type="xsd:string" /> <xsd:element name="CustomerNo" type="xsd:string" minOccurs="0" maxOccurs="1" /> </xsd:sequence> <xsd:attribute name="ID" type="xsd:positiveInteger" use="required" /> </xsd:complexType> </xsd:schema>