GetSupportCaseRaw - Method Details | TimeLog API documentation

Method Details for GetSupportCaseRaw.

Gets a list of support cases

Parameters

siteCode String Unique identification for your TimeLog account
apiID String The API ID
apiPassword String The API password
supportCaseID Integer ID of specific support case. Set to 0 to get all
supportNo String Support case number. Set to empty string to get all
employeeID Integer ID of specific Employee. Set to 0 to get all
customerID Integer ID of an Customer. Set to 0 to get all
supportContractID Integer ID of an support contract. Set to 0 to get all
supportTypeID Integer ID of an support type. Set to 0 to get all
departmentID Integer ID of an department. Set to 0 to get all
status Integer ID of an Status. Set to 0 to get all. (1 = Open; 2 = Closed; 3 = Pending, 4 = Ready for Closure; 5 = Cancelled)

Returns

A list of support case objects in XML format

Result Example

<?xml version="1.0" encoding="utf-8"?>
<tlp:SupportCases xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4">
  <tlp:SupportCase ID="1804">
    <tlp:Header>Tracker not working - no login</tlp:Header>
    <tlp:No>S08.0181</tlp:No>
    <tlp:Comment>We are having some problems with the Tracker. It will not install via the Windows Automatic Install Service. </tlp:Comment>
    <tlp:Status>1</tlp:Status>
    <tlp:Created>2008-01-07T00:00:00</tlp:Created>
    <tlp:CreatedBy>SOX</tlp:CreatedBy>
    <tlp:DeadlineDate>2008-02-06T00:00:00</tlp:DeadlineDate>
    <tlp:ClosedDate>2008-03-06T00:00:00</tlp:ClosedDate>
    <tlp:RegHours>0.050000</tlp:RegHours>
    <tlp:InvHours>0.050000</tlp:InvHours>
    <tlp:CostAmount>14</tlp:CostAmount>
    <tlp:RegAmount>42</tlp:RegAmount>
    <tlp:InvAmount>42</tlp:InvAmount>
    <tlp:EmployeeID>17</tlp:EmployeeID>
    <tlp:EmployeeInitials>ARP</tlp:EmployeeInitials>
    <tlp:EmployeeFullName>Anders Pettersson</tlp:EmployeeFullName>
    <tlp:CustomerID>940</tlp:CustomerID>
    <tlp:CustomerName>Google Inc</tlp:CustomerName>
    <tlp:CustomerNo>04.0755</tlp:CustomerNo>
    <tlp:ContactID>5669</tlp:ContactID>
    <tlp:ContactFullName>John Doe</tlp:ContactFullName>
    <tlp:SupportContractID>270</tlp:SupportContractID>
    <tlp:SupportContractNo>A08.0053</tlp:SupportContractNo>
    <tlp:SupportTypeID>3</tlp:SupportTypeID>
    <tlp:SupportTypeName>A.10 Time/Expense Tracking</tlp:SupportTypeName>
    <tlp:DepartmentNameID>25</tlp:DepartmentNameID>
    <tlp:DepartmentName>R&amp;D</tlp:DepartmentName>
    <tlp:LastChange>2008-02-16T00:00:00</tlp:LastChange>
    <tlp:LastChangeDays>4</tlp:LastChangeDays>
    <tlp:LastChangeHours>96</tlp:LastChangeHours>
  </tlp:SupportCase>
  <tlp:SupportCase ID="1816">
    <tlp:Header>TEST</tlp:Header>
    <tlp:No>S08.0193</tlp:No>
    <tlp:Comment>Testing</tlp:Comment>
    <tlp:Status>1</tlp:Status>
    <tlp:Created>2008-01-07T00:00:00</tlp:Created>
    <tlp:CreatedBy>SOX</tlp:CreatedBy>
    <tlp:DeadlineDate>2008-02-07T00:00:00</tlp:DeadlineDate>
    <tlp:DeadlineTime></tlp:DeadlineTime>
    <tlp:ClosedDate>2008-03-07T00:00:00</tlp:ClosedDate>
    <tlp:RegHours>0.000000</tlp:RegHours>
    <tlp:InvHours>0.000000</tlp:InvHours>
    <tlp:CostAmount>0</tlp:CostAmount>
    <tlp:RegAmount>0</tlp:RegAmount>
    <tlp:InvAmount>0</tlp:InvAmount>
    <tlp:EmployeeID>17</tlp:EmployeeID>
    <tlp:EmployeeInitials>ARP</tlp:EmployeeInitials>
    <tlp:EmployeeFullName>Anders Pettersson</tlp:EmployeeFullName>
    <tlp:CustomerID>2234</tlp:CustomerID>
    <tlp:CustomerName>Interresearch A/S</tlp:CustomerName>
    <tlp:CustomerNo>06.1566</tlp:CustomerNo>
    <tlp:ContactID>4353</tlp:ContactID>
    <tlp:ContactFullName>Ole Engele Nielsen</tlp:ContactFullName>
    <tlp:SupportContractID>216</tlp:SupportContractID>
    <tlp:SupportContractName>SLA (Support Requests)</tlp:SupportContractName>
    <tlp:SupportContractNo>A07.0033</tlp:SupportContractNo>
    <tlp:SupportTypeID>3</tlp:SupportTypeID>
    <tlp:SupportTypeName>A.10 Time/Expense Tracking</tlp:SupportTypeName>
    <tlp:DepartmentNameID>25</tlp:DepartmentNameID>
    <tlp:DepartmentName>R&amp;D</tlp:DepartmentName>
    <tlp:LastChange>2008-02-16T00:00:00</tlp:LastChange>
    <tlp:LastChangeDays>4</tlp:LastChangeDays>
    <tlp:LastChangeHours>96</tlp:LastChangeHours>
  </tlp:SupportCase>
</tlp:SupportCases>

Result Schema

<?xml version="1.0" encoding="utf-8"?>
<xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema"
            xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4"
            targetNamespace="http://www.timelog.com/XML/Schema/tlp/v4_4"
            elementFormDefault="qualified"
            attributeFormDefault="unqualified">
  <xsd:element name="SupportCases" >
    <xsd:complexType>
      <xsd:sequence>
        <xsd:element name="SupportCase" type="tlp:SupportCaseRaw_Type" minOccurs="0" maxOccurs="unbounded" />
      </xsd:sequence>
    </xsd:complexType>
    <xsd:key name="SupportCase_Key">
      <xsd:selector xpath=".//tlp:SupportCase" />
      <xsd:field xpath="@ID" />
    </xsd:key>
  </xsd:element>

  <xsd:complexType name="SupportCaseRaw_Type">
    <xsd:sequence>
      <xsd:element name="Header" type="xsd:string" />
      <xsd:element name="No" type="xsd:string" minOccurs="0" maxOccurs="1" />
      <xsd:element name="Comment" type="xsd:string" />
      <xsd:element name="Status" type="xsd:byte" />
      <xsd:element name="Created" type="xsd:dateTime" />
      <xsd:element name="CreatedBy" type="xsd:string" />
      <xsd:element name="DeadlineDate" type="xsd:dateTime" />
      <xsd:element name="DeadlineTime" type="xsd:string" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="ClosedDate" type="xsd:dateTime" />
      <xsd:element name="RegHours" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="InvHours" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="CostAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="RegAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="InvAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="EmployeeID" type="xsd:positiveInteger" />
      <xsd:element name="EmployeeInitials" type="xsd:string" />
      <xsd:element name="EmployeeFullName" type="xsd:string" />
      <xsd:element name="CustomerID" type="xsd:positiveInteger" />
      <xsd:element name="CustomerName" type="xsd:string" />
      <xsd:element name="CustomerNo" type="xsd:string" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="ContactID" type="xsd:positiveInteger" />
      <xsd:element name="ContactFullName" type="xsd:string" />
      <xsd:element name="SupportContractID" type="xsd:positiveInteger" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="SupportContractName" type="xsd:string" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="SupportContractNo" type="xsd:string" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="SupportTypeID" type="xsd:positiveInteger" />
      <xsd:element name="SupportTypeName" type="xsd:string" />
      <xsd:element name="DepartmentNameID" type="xsd:positiveInteger" minOccurs="0" maxOccurs="1" />
      <xsd:element name="DepartmentName" type="xsd:string" minOccurs="0" maxOccurs="1" />
    </xsd:sequence>
    <xsd:attribute name="ID" type="xsd:positiveInteger" use="required" />
  </xsd:complexType>
</xsd:schema>

Download the XSD