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Method Details for GetSupportCaseRaw.

Gets a list of support cases

Definition

TimeLog.TLP.WebAppCode.Service.GetSupportCaseRaw(System.String,System.String,System.String,System.Int32,System.String,System.Int32,System.Int32,System.Int32,System.Int32,System.Int32,System.Int32)

Parameters

  • siteCode String Unique identification for your TimeLog account
  • apiID String The API ID
  • apiPassword String The API password
  • supportCaseID Integer ID of specific support case. Set to 0 to get all
  • supportNo String Support case number. Set to empty string to get all
  • employeeID Integer ID of specific Employee. Set to 0 to get all
  • customerID Integer ID of an Customer. Set to 0 to get all
  • supportContractID Integer ID of an support contract. Set to 0 to get all
  • supportTypeID Integer ID of an support type. Set to 0 to get all
  • departmentID Integer ID of an department. Set to 0 to get all
  • status Integer ID of an Status. Set to 0 to get all. (1 = Open; 2 = Closed; 3 = Pending, 4 = Ready for Closure; 5 = Cancelled)

Returns

A list of support case objects in XML format

Result Example

<?xml version="1.0" encoding="utf-8"?>
<tlp:SupportCases xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4">
  <tlp:SupportCase ID="1804">
    <tlp:Header>Tracker not working - no login</tlp:Header>
    <tlp:No>S08.0181</tlp:No>
    <tlp:Comment>We are having some problems with the Tracker. It will not install via the Windows Automatic Install Service. </tlp:Comment>
    <tlp:Status>1</tlp:Status>
    <tlp:Created>2008-01-07T00:00:00</tlp:Created>
    <tlp:CreatedBy>SOX</tlp:CreatedBy>
    <tlp:DeadlineDate>2008-02-06T00:00:00</tlp:DeadlineDate>
    <tlp:ClosedDate>2008-03-06T00:00:00</tlp:ClosedDate>
    <tlp:RegHours>0.050000</tlp:RegHours>
    <tlp:InvHours>0.050000</tlp:InvHours>
    <tlp:CostAmount>14</tlp:CostAmount>
    <tlp:RegAmount>42</tlp:RegAmount>
    <tlp:InvAmount>42</tlp:InvAmount>
    <tlp:EmployeeID>17</tlp:EmployeeID>
    <tlp:EmployeeInitials>ARP</tlp:EmployeeInitials>
    <tlp:EmployeeFullName>Anders Pettersson</tlp:EmployeeFullName>
    <tlp:CustomerID>940</tlp:CustomerID>
    <tlp:CustomerName>Google Inc</tlp:CustomerName>
    <tlp:CustomerNo>04.0755</tlp:CustomerNo>
    <tlp:ContactID>5669</tlp:ContactID>
    <tlp:ContactFullName>John Doe</tlp:ContactFullName>
    <tlp:SupportContractID>270</tlp:SupportContractID>
    <tlp:SupportContractNo>A08.0053</tlp:SupportContractNo>
    <tlp:SupportTypeID>3</tlp:SupportTypeID>
    <tlp:SupportTypeName>A.10 Time/Expense Tracking</tlp:SupportTypeName>
    <tlp:DepartmentNameID>25</tlp:DepartmentNameID>
    <tlp:DepartmentName>R&amp;D</tlp:DepartmentName>
    <tlp:LastChange>2008-02-16T00:00:00</tlp:LastChange>
    <tlp:LastChangeDays>4</tlp:LastChangeDays>
    <tlp:LastChangeHours>96</tlp:LastChangeHours>
  </tlp:SupportCase>
  <tlp:SupportCase ID="1816">
    <tlp:Header>TEST</tlp:Header>
    <tlp:No>S08.0193</tlp:No>
    <tlp:Comment>Testing</tlp:Comment>
    <tlp:Status>1</tlp:Status>
    <tlp:Created>2008-01-07T00:00:00</tlp:Created>
    <tlp:CreatedBy>SOX</tlp:CreatedBy>
    <tlp:DeadlineDate>2008-02-07T00:00:00</tlp:DeadlineDate>
    <tlp:DeadlineTime></tlp:DeadlineTime>
    <tlp:ClosedDate>2008-03-07T00:00:00</tlp:ClosedDate>
    <tlp:RegHours>0.000000</tlp:RegHours>
    <tlp:InvHours>0.000000</tlp:InvHours>
    <tlp:CostAmount>0</tlp:CostAmount>
    <tlp:RegAmount>0</tlp:RegAmount>
    <tlp:InvAmount>0</tlp:InvAmount>
    <tlp:EmployeeID>17</tlp:EmployeeID>
    <tlp:EmployeeInitials>ARP</tlp:EmployeeInitials>
    <tlp:EmployeeFullName>Anders Pettersson</tlp:EmployeeFullName>
    <tlp:CustomerID>2234</tlp:CustomerID>
    <tlp:CustomerName>Interresearch A/S</tlp:CustomerName>
    <tlp:CustomerNo>06.1566</tlp:CustomerNo>
    <tlp:ContactID>4353</tlp:ContactID>
    <tlp:ContactFullName>Ole Engele Nielsen</tlp:ContactFullName>
    <tlp:SupportContractID>216</tlp:SupportContractID>
    <tlp:SupportContractName>SLA (Support Requests)</tlp:SupportContractName>
    <tlp:SupportContractNo>A07.0033</tlp:SupportContractNo>
    <tlp:SupportTypeID>3</tlp:SupportTypeID>
    <tlp:SupportTypeName>A.10 Time/Expense Tracking</tlp:SupportTypeName>
    <tlp:DepartmentNameID>25</tlp:DepartmentNameID>
    <tlp:DepartmentName>R&amp;D</tlp:DepartmentName>
    <tlp:LastChange>2008-02-16T00:00:00</tlp:LastChange>
    <tlp:LastChangeDays>4</tlp:LastChangeDays>
    <tlp:LastChangeHours>96</tlp:LastChangeHours>
  </tlp:SupportCase>
</tlp:SupportCases>

Result Schema

<?xml version="1.0" encoding="utf-8"?>
<xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema"
            xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4"
            targetNamespace="http://www.timelog.com/XML/Schema/tlp/v4_4"
            elementFormDefault="qualified"
            attributeFormDefault="unqualified">
  <xsd:element name="SupportCases" >
    <xsd:complexType>
      <xsd:sequence>
        <xsd:element name="SupportCase" type="tlp:SupportCaseRaw_Type" minOccurs="0" maxOccurs="unbounded" />
      </xsd:sequence>
    </xsd:complexType>
    <xsd:key name="SupportCase_Key">
      <xsd:selector xpath=".//tlp:SupportCase" />
      <xsd:field xpath="@ID" />
    </xsd:key>
  </xsd:element>

  <xsd:complexType name="SupportCaseRaw_Type">
    <xsd:sequence>
      <xsd:element name="Header" type="xsd:string" />
      <xsd:element name="No" type="xsd:string" minOccurs="0" maxOccurs="1" />
      <xsd:element name="Comment" type="xsd:string" />
      <xsd:element name="Status" type="xsd:byte" />
      <xsd:element name="Created" type="xsd:dateTime" />
      <xsd:element name="CreatedBy" type="xsd:string" />
      <xsd:element name="DeadlineDate" type="xsd:dateTime" />
      <xsd:element name="DeadlineTime" type="xsd:string" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="ClosedDate" type="xsd:dateTime" />
      <xsd:element name="RegHours" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="InvHours" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="CostAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="RegAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="InvAmount" type="xsd:decimal" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="EmployeeID" type="xsd:positiveInteger" />
      <xsd:element name="EmployeeInitials" type="xsd:string" />
      <xsd:element name="EmployeeFullName" type="xsd:string" />
      <xsd:element name="CustomerID" type="xsd:positiveInteger" />
      <xsd:element name="CustomerName" type="xsd:string" />
      <xsd:element name="CustomerNo" type="xsd:string" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="ContactID" type="xsd:positiveInteger" />
      <xsd:element name="ContactFullName" type="xsd:string" />
      <xsd:element name="SupportContractID" type="xsd:positiveInteger" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="SupportContractName" type="xsd:string" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="SupportContractNo" type="xsd:string" minOccurs="0" maxOccurs="1"  />
      <xsd:element name="SupportTypeID" type="xsd:positiveInteger" />
      <xsd:element name="SupportTypeName" type="xsd:string" />
      <xsd:element name="DepartmentNameID" type="xsd:positiveInteger" minOccurs="0" maxOccurs="1" />
      <xsd:element name="DepartmentName" type="xsd:string" minOccurs="0" maxOccurs="1" />
    </xsd:sequence>
    <xsd:attribute name="ID" type="xsd:positiveInteger" use="required" />
  </xsd:complexType>
</xsd:schema>

Download the XSD